Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it: unworn, unwashed, unused, with original tags attached, and in its original packaging. Items must be free of stains, odors, and signs of wear.

You'll also need your receipt or proof of purchase.

How to Start a Return

To request a return, contact us at support@insidetheball.com.

If your return is approved, we'll provide return instructions and, when applicable, a return shipping label.

Return shipping costs for sizing issues, changes of mind, or other non-defective returns are the customer's responsibility. If we provide a prepaid return shipping label, its cost will be deducted from your refund, and we'll disclose that cost before you proceed.

If your item arrives damaged, defective, or incorrect, Inside The Ball will cover the cost of return shipping or provide another appropriate resolution.

Items returned without prior authorization will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is defective, damaged, or incorrect, contact us at support@insidetheball.com as soon as possible.

Please include your order number and photos of the issue so we can evaluate it and make things right.

Exchanges

Need a different size? Contact us at support@insidetheball.com to request an exchange.

Exchanges are subject to product availability and cannot be guaranteed.

The fastest way to receive a different size or item is to return your original purchase and place a new order once your return is approved.

For ordinary size exchanges, customers are responsible for return shipping costs. If we shipped the wrong item or your merchandise is defective, we'll cover the applicable shipping costs.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Items that have been worn, washed, used, or damaged after delivery

  • Personalized or custom-made merchandise

  • Items marked Final Sale at the time of purchase

  • Gift cards

Regularly discounted merchandise is eligible for return unless it was clearly marked Final Sale at the time of purchase.

If you're unsure whether your item qualifies, contact us before returning it.

Refunds

Once we receive and inspect your return, we'll notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days. Original shipping charges are nonrefundable unless the return results from our error or a defective product.

Please allow additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since we approved your return, please contact support@insidetheball.com.

Questions?

For return, exchange, or refund questions, contact:

Inside The Ball, LLC
support@insidetheball.com